Roadwise Driver Training CIC
Privacy Policy
Last updated: 13 May 2026
Roadwise Driver Training CIC (“Roadwise”, “we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you use our services, visit our website, or interact with us.
1. Who we are (Data Controller)
Roadwise Driver Training CIC is the Data Controller for all personal information we collect. Registered address: [Marywell Centre, Marywell Street, Aberdeen AB11 6JF] Company number: [SC257026] Data protection contact: info@roadwisedrivertraining.co.uk
2. What information we collect
We collect different types of personal information depending on whether you are a private client, corporate client, or instructor.
Private clients
Full name
Pick‑up address (home, work or school)
Postcode
Telephone number(s)
Email address
Date of birth (for young driver programmes)
Driving licence details (endorsements, expiry date, country of issue, date passed)
Bank details (if required for invoicing or payments)
Test results (pass/fail)
Photos or feedback (only with consent)
Corporate clients
a) Company information:
Company name and address
Driving incident statistics (if required)
Training vehicle details (make, type, registration, insurance)
Bank details for invoicing
b) Contact person:
Full name
Position
Email address
Telephone number(s)
c) Delegates:
Full name
Pick‑up address
Postcode
Telephone number(s)
Email address
Driving licence details
Photos or feedback (only with consent)
Instructors
Full name
Home address
Postcode
Telephone number(s)
Email address
Date of birth
Driving licence details
ADI badge number
Bank details for payments
3. How we collect your information
We collect information directly from you when you:
Request a service
Complete a SharePoint enquiry form
Contact us by phone
Email us at info@roadwisedrivertraining.co.uk
Message us on social media
Purchase a gift voucher online
4. Lawful bases for processing
We process your personal information under the following lawful bases:
Contract – to provide the training services you have requested
Legitimate Interests – to manage enquiries, allocate instructors, improve our services, and maintain business records
Legal Obligation – for accounting, insurance, and regulatory requirements
Consent – for marketing communications and use of photos/videos
You may withdraw consent at any time.
5. How we use your information
We use your information to:
Provide the service you have requested
Allocate you to a suitable instructor or trainer
Communicate with you about your booking
Manage payments and invoicing
Request feedback to improve our services
Maintain business and financial records
Send marketing communications (only with consent)
6. Who we share your information with
We only share your information when necessary to provide our services.
Instructors and trainers
We share relevant information with your allocated instructor/trainer via:
Slack (secure internal communication)
Office 365 Outlook (email)
Corporate training
Delegate information is shared with selected trainers via email.
Website and online purchases
Our website uses:
Squarespace – website hosting
Big Cartel – gift voucher sales
Secure Trading – payment processing
These providers may process your information on our behalf. Their privacy policies apply when you use their services.
Social media
If you contact us via Facebook, Instagram, LinkedIn or WhatsApp, your messages are stored for up to three months, consistent with your original statement:
We do not share your information with any other organisations for marketing purposes.
7. Photos, videos and marketing
We may use photos or videos from training sessions on:
Our website
Printed marketing materials
We will always ask for your consent first, as stated in your original policy:
“We will always ask your consent before doing this.”
You may withdraw consent at any time by emailing info@roadwisedrivertraining.co.uk.
8. Retention periods
We keep your information only for as long as necessary.
Enquiries not resulting in a booking: deleted immediately once confirmed
Waiting‑list enquiries: kept until service becomes available
Complaint files: kept for two years after closure
Gift voucher records: kept until redeemed or expired
Contractual and financial records: kept in line with our retention schedule
9. Security of your information
We take data security seriously and use secure systems including:
Slack
Office 365 Outlook
Office 365 SharePoint
Squarespace
Big Cartel
Secure Trading
10. Your rights under UK GDPR
You have the right to:
Access your personal data
Correct inaccurate information
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time
Complain to the Information Commissioner’s Office (ICO)
To exercise your rights, email info@roadwisedrivertraining.co.uk.
11. Cookies and website tracking
Our website may use cookies for functionality, analytics, and security. You can manage cookies through your browser settings. A full cookie notice can be added if required.
12. Changes to this Privacy Policy
We review this Privacy Policy regularly and will publish updates on our website. Last updated: 13 May 2026
13. Contact us
If you have any questions about this Privacy Policy or the information we hold about you, please contact: info@roadwisedrivertraining.co.uk